At Fitzgerald, we believe that the right people advice, at the right time, can be game-changing. We exist to help brilliant businesses build great places to work – and part of that is making sure we keep growing and improving, too.
That’s why every year, we ask our clients to tell us what’s working and (most importantly) what’s not. This year, our fantastic clients took the time to share their feedback. Whether it was a score, some praise or a suggestion – we read every word.
Here’s what we are proud of and also what we learnt.
100% of our clients believe we help them be a better employer.
You told us that working with us gives you confidence, clarity, and calm in how you lead your people. In fact, 100% of survey respondents said we help you become better employers – and that’s the kind of impact we’re here for.
It doesn’t matter whether we’re supporting you through a tricky ER issue or helping you plan for the future, this kind of feedback shows us that we’re doing what we set out to do… which is to act as your in-house superpower (not just any old outsourced HR company).
Our clients rate us really highly. And recommend us too.
Our Client Members gave us an average 9/10 for responsiveness and accessibility, and an overall satisfaction score of 4.65 out of 5. (with 96% of our clients rating us four stars and above).
And, when we asked whether you’d recommend us… 100% of On Demand clients said yes. That’s a huge vote of confidence – and a responsibility we don’t take lightly.
We’re increasingly being chosen for our full-service expertise.
More of you are coming to us because of our comprehensive HR offering (from recruitment to learning to culture change), and our expertise in specific areas – whether that’s pay and benefits, employee relations, or leadership development.
And among On Demand clients, the number of you who now see us as a ‘one-stop shop’ for people and culture more than doubled since last year. That tells us we’re delivering on our promise to be strategic, flexible, and scalable – whatever your size or sector.
The feedback that made us smile
“They are a company you can trust to do the best for you. They listen, reassure, and act professionally.”
“We thought HR would be very serious, suit-and-tie vibes – but Lea just fits right into our team and vibe!”
“They treat us like family.”
As an organisation, this means the world to us. We strive to be known for being thoughtful, professional, and human – always right there with you, whether that’s on call or on site.
We roll up our sleeves and walk alongside our clients, every step of the way. And, we’re so glad to hear that you recognise this about us.
What we’re working on
Your feedback helps us keep our standards high. And, as one of our values reminds us, every day’s a school day. Whilst the majority of our clients said they didn’t have any areas for us to improve (thank you!), some shared thoughtful suggestions to help us raise the bar even further.
You value our strategic insight – and a couple of our clients said you’d like us to go further, offering even more forward-thinking support for your business, and to help you anticipate challenges before they’re even on your radar. It’s something we’re passionate about too. We’re building on our existing approach to be even more proactive through regular client review meetings. We want to make sure we bring timely, strategic guidance that not only solves problems but helps you stay ahead of them.
Staying focused on what matters
In the words of our manifesto: we’re here to help you conquer the world (or at least your bit of it). That means we’re constantly tweaking the way we do things.
We’ll keep sweating the small stuff, focusing on the finish line, and showing up for each other and for you. Because we know that when you succeed, so do your people – and so do we.
Thank you to everyone who took part in this year’s survey. Your time and honesty mean the world to us.
And if you’re just getting to know us – this is what we’re all about; helping organisations like yours become even better places to work.
How Fitzgerald can help you
If you’re interested in outsourcing your HR, or if you need help with project-based HR/People/Culture expertise, contact us today on 0330 223 5253 or office@fitzgeraldhr.co.uk. We can’t wait to hear from you!
