Thank you to everyone who completed our 2024 Client Satisfaction Survey.
We were blown away by the responses we received in this year’s survey and we felt it was important to not only share but also celebrate the feedback.
Our client experience is extremely important to us at Fitzgerald. Over the last 15 years, we’ve always been sure to operate by one of our guiding principles “we pursue growth”.
“Growth” means many things to us. It means the development of our people professionals, so we are always providing the right advice to you, our clients. But it also means the growth of our business and the fundamental way we deliver our service to each and every person we deal with.
Receiving this feedback helps us to understand what our clients value and also how we might be able to adjust our approach in certain areas so that our services deliver what our clients need.
This year, we are humbled to read through the responses and we could not be more delighted with your answers to our survey.
Here are some of the standout pieces of information from the 2024 Client Survey:
100% of our clients would recommend Fitzgerald’s services
Every single client, both client member and on demand client, responded with a resounding ‘yes’ to the question ‘would you recommend our services’. This unanimous vote of confidence from our clients reflects the trust and satisfaction they have in our partnership.
Why you chose us as your HR partner
We asked what led our clients to choose us as their HR partner. The top responses included these reasons:
- Our team and customer service
- Our package included what you needed it to
- Our services offer a full range of HR solutions and is a ‘one stop shop’ for people and culture needs
- We have expertise in the area of HR you need support with
Being able to provide both a great customer experience through positive relationships and also provide skilled and knowledgeable advice in a variety of areas of HR is why we do what we do, and we’re so glad our clients experience and appreciate this.
What we do better than other HR consultancies
There are many HR consultancies out there of various sizes. But our USP is providing a skilled and personal approach to people and culture, demonstrating empathy in our partnerships and prioritising human-centric approaches.
Your responses confirmed we are doing this and doing it well.
Our clients choose us over other HR consultancies because:
- We provide a professional and accessible service
- We provide a robust and knowledgeable service by a team of HR experts
Our clients rate their relationship with their account team 9 out of 10
Strong client relationships are incredibly important to us. We believe in building relationships built on mutual respect and trust. Our clients trust the advice we provide them and feel confident in knowing that we will always recommend the best approach from a legal compliance and commercial perspective, even if it’s a difficult conversation. We will always prioritise our client’s best interests and this is recognised by those we work with.
Our clients rate our response times and accessibility 9 out of 10
HR issues need to be responded to quickly. Often, being presented with a contentious or complex query can be concerning and having the ability to discuss these queries with an HR expert promptly can be extremely reassuring and provide confidence in taking the matter forward, or handing it over entirely.
Overall, our clients rate us 4.6 out of 5
We endeavour to provide the best level of service for everything from how we deal with your initial enquiry, getting to know you as an organisation and ultimately partnering with you. We are delighted to know that our clients rate us so highly overall.
What’s more, 64.8% of our clients rated the service we provide as 5 out of 5 stars.
Some standout quotes from this year’s client satisfaction survey:
Our clients took the time to share some lovely sentiments through our 2024 survey. Here are some of their own words on how they feel about the service we provide here at Fitzgerald:
- “Fitzgerald provide a very personal and professional service that deals with all our HR needs.”
- “Professional, competent, fast response times.”
- “Everyone I personally have worked with at Fitzgerald has been super approachable, knowledgeable and have been able to put my mind at ease knowing they have been around to support as and when needed.”
- “Having a trusted, critical advisor who really supports the business requirements whilst offering sensible, legally sound advice and support.”
- “Comfort that we are operating within legal boundaries and that we serve our employees well.”
- “Fitzgerald feels like part of the business and are always helpful.”
- “Fitzgerald provide personalised knowledge of our people and organisation and what we do.”
- “We value the high level of expertise and timely responses.”
- “Fitzgerald take the time to really understand us as a company.”
As we continue to evolve and innovate, rest assured that your satisfaction and success remain at the forefront of everything we do. Thank you for choosing Fitzgerald as your trusted partner.
How Fitzgerald can help you
If you are interested in outsourcing your HR provision, or if you require project based HR expertise, contact us today on 0330 223 5253 or office@fitzgeraldhr.co.uk.
