Case Study
Working with our client, Kebomed
Kebomed UK is a leading independent European distributor of medical devices and equipment for the healthcare system, operating in the UK.
We have partnered with Kebomed UK since 2011, providing a range of outsourced HR services as one of our client members, which includes:
- On-demand, independent and impartial HR advice
- Unlimited template employment documentation
- Bespoke documentation, including policies, procedures and contracts of employment
- Employee relations advice and guidance, including grievance and disciplinary issues and performance management
- Business change inititaives, including redundancies
“Some people would say that outsourcing HR is not a good idea and that you should have an internal department. However, we have developed a close relationship with Fitzgerald. They understand the business and our people and can support us fully.
Fitzgerald are a very good fit as our HR partner, they are quick to respond to any challenges or issues we face, and one of my favourite things about Fitzgerald is their accessibility. We don’t always need to keep in contact all of the time, but if we do have a challenge or something that could develop into an issue, we are proactive in having discussions with our HR Consultant and we know they will be on the ball straight away.
One thing I find particularly useful is that we have open communication with the Fitzgerald team. There is an exchange of honesty, which I think is critical, especially when handling HR related issues. Fitzgerald take the time to understand our needs and we have always talked through any issues we’ve had.
A lot of people jump to provide a solution very quickly, but truly understanding the problem is key. Fitzgerald always take the time to have a good discussion with us to understand what the problems are before providing a solution.
More than this, if there is any doubt about the best way forward, they will go away, consider it carefully and come back to us to let us know. What we are really looking for is an HR partner who we can trust to take an advisory role to support us in making the right decision for our business. I have always felt well informed by Fitzgerald and have never felt that we haven’t had enough information.
To ensure we’re doing the right thing by all employees, the key things we are looking for from an HR partner is up to date legislation and, specifically, guidance on how it applies to Kebomed UK.
This has been especially important during the coronavirus pandemic. Fitzgerald have recently supported us with updating our terms and conditions of employment in response to changing legislation, as well as managing coronavirus related issues.
I would definitely recommend Fitzgerald to other organisations seeking an HR partner. Their ability to really listen to what our issues are and not be quick to judge or offer advice is a real positive.
Fitzgerald have helped us figure out the best way to manage any issues in the past, and supported us in creating a happy, stable team. I’ve never had any dealings with Fitzgerald where I haven’t been happy.”
Gordon Laws
Managing Director
